This Website is owned and operated by Keeva Travel Ltd, who is the ‘Data Controller’ for the purposes of EU General Data Protection Regulation (GDPR).
- Keeva Travel website that links to this Policy
- Social media.
1.2 It also relates to our use of any personal information we collect about you through other means, such as email, over the telephone when we are providing you with a quote or other third party sources.
2. How we protect your Privacy
2.1 Keeva Travel Ltd endeavours to ensure that all personal information or data that you submit to us remains private, protected and is used only for the purposes described below. We aim to provide a safe and secure experience for all of our customers. We make every effort to comply with our obligations under the EU General Data Protection Regulation (GDPR). Additionally, we understand the importance of maintaining the confidentiality all of the information stored about you while using our site, obtaining a quote or purchasing a product from us over the telephone.
2.2 This policy relates only to information that we obtain from you. Any Website operated by a third party by way of a link on this Website or information provided to Suppliers to complete your quote could be used differently by the operator of the linked site or the Supplier.
2.3 We act as a Data Processor in respect to the booking of your holidays and a Data Controller with respect to the marketing of our services. It is therefore our responsibility to ensure that your data is collected, processed, secured and retained in accordance with applicable Data Protection Legislation.
3.Information you provide to Keeva Travel
3.1 We may receive personal information about you when you contact us by doing any of the following;
- Using our website
- Requesting or obtaining a quote over the telephone with us
- Communicating with us via social media
- Sending us written communication either via email or post
- Entering into a competition
3.2 We will process the information you provide to us in the following way;
- To process any request for advice (provide a quote), complete the purchase of your product or any information supplied by us
- To notify you of our bulletins, information packs and services, should you consent
- To manage your complaint
- To comply with statutory and regulatory obligations; and
- To process any employment application made by you with us.
3.3 The information we collect can include the following;
Personal details about you such as:
- Your name
- Email address,
- Telephone number
- Marital status
- Passport images provided by email containing most of the above basic personal details.
- Your marketing preference
- information completed by you as to our client surveys;
- Special category information regarding food choices owing to religious beliefs
3.4 It is necessary for us to use your personal information to perform our contractual obligations to you where you have chosen to use our services.
4. How we use and store the information provided
4.2 We will never collect sensitive personal information about you without your explicit consent.
4.3 Any information collected about you will be stored electronically on our database. We may also print off and store in our filing system. We typically will retain your personal date for a period of 6 years. We will only retain and use your personal data thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
4.4 All personal information we hold on you will be kept confidential except to the extent that we are compelled to disclose it by law or we have to comply with an instruction of a regulatory body or competent jurisdiction or to protect the safety of our employees, the public or Keeva Travel Ltd property.
4.5 We reserve the right to appoint an Internet service provider (ISP) to host our Website on our behalf – this ISP may be situated outside the European Economic Area. By agreeing to our terms and conditions of use of our Website you consent to the transfer of your personal information outside the European Economic Area.
5. Maintaining accuracy of information we hold
5.1 If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes please write to us at the above address or e-mail email@example.com. In order to comply with applicable Data Protection Legislation we follow and adhere to strict security procedures. All personal information is held securely so that there is no unauthorised disclosure or access.
6. Cookies & Data Collection
6.1 Keeva Travel Ltd employs information gathering technologies to enable us to collect information and statistics about the users and usage of this site. Such information will not be used to identify any individual. The purpose of gathering such information is to assist us to analyse the use of the Website and revise it for the benefit of our customers.
6.3 We automatically collect and store only the following information about your visit:
- the internet domain and IP address from where you access our Website;
- the type of browser software and operating system used to access our Website;
- the date and time you access our Website;
- if you linked to our Website from another Website, the address of that Website.
- the pages you enter, visit and exit our Website from;
- this also saves you from re-inputting information when you return to our site again
6.4 The information collected is used when you visit our site is retained and used to capture your interest in our website and to help improve our customer experience on our website.
6.5 You may adjust your computer’s settings to block cookies, or to accept them only on confirmation from you. Because of the wide variety of browsers and operating systems used by our customers we cannot provide detailed instructions for this; however your browser should contain details in its help facility.
7. Online Channels
7.1 We may use and share information gathered from you through our online channels such as our website and social media. This information may be used to help us to improve and tailor our services and to improve the way we communicate with you. Where we use or share information from these online sources, we will ensure that your any permissions you have set about how you would like to be communicated with is adhered to.
8. Share your information with Suppliers
8.1 In we provide you with a quote or you purchase a product or service from us, your personal information may be shared with and processed by our partners and our suppliers for the purposes of administration and to provide services to you.
9. How we secure your personal information
9.1 We are committed to protecting the confidentiality and security of the information that you provide to us and we put in place appropriate technical and physical measures to protect against any unauthorised access or damage to, or disclosure or loss, of your information.
9.2 Communications over the internet, such as emails, are not secure unless they have been encrypted.
10. Managing your marketing preferences
10.1 We may market to you via social media communications, email, text or post, providing you with the respective offers and services that may be of interest to you. You will always have the opportunity to ‘Opt Out’ of direct marketing from us by emailing us at info@keevatravel and advising of the change you want made to your marketing preferences.
11. Data subject access request
11.1 You have the right to request a copy of all the personal information we hold about you in a Subject Access Request. To do this, simply write to us at the address below Keeva Travel Ltd, Grangeside Workspace, Cedar Tree Close, Hilperton, Trowbridge, Wiltshire BA14 7SZ United Kingdom.
11.2 We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
11.3 Under data protection legislation you may have certain rights relating to your information that Keeva Travel processes:
- The right to be informed
- The right of access
- The right to rectification
- The right to erase
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
12. Your right to complain
If you do not think we are handling your Personal Information adequately, you have the right to make a complaint to Information Commissioner’s Office.
The Information Commissioner can be contacted at:
Information Commissioners Office
Wycliffe House, Water Lane, Wilmslow, Chesire,SK9 5AF