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Data Security

At Keeva Travel, we understand that protecting sensitive client information is as important as delivering exceptional travel management services. Data security underpins everything we do, from storing traveller profiles to managing bookings and processing payments.

We have implemented robust, industry-standard security measures to ensure that your information remains safe, confidential, and accessible only to authorised personnel.

Why Data Security Matters

As a business travel agency, we handle a wide range of personal and business-sensitive information. This includes:

  • Traveller profiles (e.g., passport data, frequent flyer details, seat preferences)

  • Corporate travel policies and approval processes

  • Payment and billing details

  • Emergency contact information and medical or accessibility requirements

Keeping this data secure is not just a legal requirement, it is essential to protecting our clients, building trust, and ensuring smooth and uninterrupted travel management.

How Keeva Travel Safeguards Customer Data

1. Secure Systems and Encryption

  • All data is stored on GDPR-compliant platforms with AES-256 encryption at rest and TLS encryption in transit.

  • Sensitive data, such as payment details, is handled through PCI DSS-compliant providers.

2. Access Controls

  • We operate role-based access control (RBAC) to ensure only authorised staff can view or process client information.

  • Single sign-on (SSO) and multi-factor authentication (MFA) are implemented across key systems.

3. Data Segregation and Confidentiality

  • Each client’s data is securely segregated within our systems to prevent cross-access.

  • Subdomain “realms” ensure individual accounts and applications are fully protected.

4. Monitoring and Incident Response

  • Regular audits and monitoring help identify and address vulnerabilities before they become risks.

  • In the unlikely event of a data breach, we follow a strict incident response plan to notify clients and regulators in line with legal requirements.

5. Supplier and Partner Compliance

  • We only work with suppliers (airlines, hotels, car hire firms, event partners) that meet strict data security standards.

  • Data Processing Agreements (DPAs) are in place to ensure GDPR and security compliance across our supplier network.

Protecting Data Beyond Technology

At Keeva Travel, we know that technology alone isn’t enough, data security also depends on people and processes.

  • Staff Training: Our team undergoes regular data protection and cyber security training to maintain awareness and best practices.

  • Retention Policies: Data is only retained for as long as required to fulfil bookings, contractual, or legal obligations.

  • Transparency: Clients are fully informed about how their data is collected, stored, and used.

Our Commitment

Data security is woven into every part of Keeva Travel’s operations. From encrypted platforms and strict access controls to continuous monitoring and supplier compliance, we go beyond the basics to safeguard your information.

You can be confident that your data is handled with the highest level of care, confidentiality, and protection.