Advice for Customers
Travellers are advised to read the FCO travel advice for the country they are travelling to, which includes a link through to the National Travel Health Network and Centre NaTHNaC website that provides specific travel health advice for countries. Travellers currently in countries that are reporting cases of novel coronavirus (COVID-19) should follow local public health advice. UK travellers should also ensure they are up to date with the latest advice from the FCO and follow the guidance published by the Department of Health and Social Care. The Department of Health & Social care have published information for the public regarding the outbreak of COVID-19 coronavirus, including the current situation in the UK and actions taken in the UK and abroad: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public The FCO travel advice – Novel Coronavirus guidance document can be accessed via this link https://www.gov.uk/guidance/travel-advice-novel-coronavirus
Travel Advice for travellers to Tenerife
The Canarian Government has issued a local information number +34 900 112 061 – they have English, Italian, French and German speakers available 24/7. Those affected by the lockdown should follow the advice given to them by the local authorities in Tenerife and wait for their investigations to be completed. We understand that the Spanish health authorities have a team in place at the hotel checking customers in the hotel and separating those who do and do not have symptoms. There is currently no decision on whether those who do not show symptoms will be allowed to leave. The British Consulate is in contact with the authorities and will raise any issues being experienced by customers at the hotel.
Costa Adeje Palace – statement
The Costa Adeje Palace hotel has a statement on their website to advise that it will be temporarily closed until 15 March: To ensure the safety of customers and employees, the H10 Costa Adeje Palace will be temporarily closed until March 15. All those clients with a reservation within this period will be contacted and relocated to another H10 Hotel in Tenerife.
Travel Advice for Italy
The FCO has changed the level of travel advice for Italy. The FCO now advise against all but essential travel to 10 small towns in Lombardy and one in Veneto which have been isolated by the Italian authorities. The ‘Health’ page has updated information about the coronavirus outbreak.
Please see the relevant extract below taken from the Health section:
The FCO advise against all but essential travel to 10 small towns in Lombardy (Codogno, Castiglione d’Adda, Casalpusterlengo, Fombio, Maleo, Somaglia, Bertonico, Terranova dei Passerini, Castelgerundo and San Fiorano) and one in Veneto (Vo’ Euganeo), which have been isolated by the Italian authorities due to an ongoing outbreak of coronavirus (COVID-19). If you’re returning to the UK from northern Italy, consult the latest advice from the Department of Health and Social Care on actions to take. To see the article in full, please click on the link below: https://www.gov.uk/foreign-travel-advice/italy/health There are no further travel restrictions in place for Italy.
Department of Health and Social Care
To reflect the isolation measures that have been introduced in 10 small towns in Northern Italy, the Chief Medical officer has updated their guidance document. https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public details as follows:
The Chief Medical Advisor for England, Chris Whitty updated advice for travellers returning to the UK from specific areas affected by COVID-19 (coronavirus). These are as follows – If you have returned from these specific areas since February 19, you should call NHS 111 and stay indoors and avoid contact with other people even if you do not have symptoms:
• Specific lockdown areas in Northern Italy as designated by the Government of Italy
• Special care zones in South Korea as designated by the Government of the Republic of South Korea
• Hubei province (returned in the past 14 days)
If you have returned from these areas since February 19th and develop symptoms, however mild, you should stay indoors at home and avoid contact with other people immediately and call NHS 111:
• Northern Italy (defined by a line above, and not including, Pisa, Florence and Rimini),
If you have a cough, or fever or shortness of breath and have visited any of the following areas in the last 14 days;
• Republic of Korea
• Hong Kong
Stay indoors and call NHS 111 informing them of your recent travel to the city.