We are Keeva Travel Limited. (“We”, “us” and “our”) of 6 Raydown Offices, Edington Road, Edington, Westbury, Wiltshire BA13 4NW, email address –firstname.lastname@example.org, telephone number – 0203 478 5280. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred. A ‘package’ and ‘lack of conformity’ have the same meaning as in the Package Travel and Linked Travel Arrangements Regulations 2018 and ‘arrangements’ are all the holiday, tour and other arrangements detailed on your confirmation (including any additions or amendments).
Accuracy of information
We endeavour to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise, and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed. We will not be liable for booking errors which are attributable to you or which are caused by unavoidable and extraordinary circumstances.
The key terms of our agreement are:
1. When you book a single element or multi-contract package, you will enter into a binding contract with the suppliers detailed on the confirmation we issue on their behalf. When you book a single–contract package, you will enter into a contract with us. If you or any members of your party choose to cancel your arrangements, you will be required to pay cancellation charges. Initially this will be the deposit you paid to secure your arrangements, but after you’ve paid the balance of the price of them, these charges will be 100% of the cost of the confirmed arrangement;
2. You can make changes to your confirmed arrangements in certain circumstances, where the supplier permits this. We will make a reasonable charge for processing these changes;
3. We or the supplier(s) in exceptional circumstances may make changes to your confirmed arrangements but we or they will pay you compensation in certain circumstances if that happens. Where we or the Supplier(s) have had to cancel you confirmed arrangement we will issue you with a full refund of all monies paid. Unfortunately, we are unable to compensate you for any expenses or losses that you may incur as a result of this the change or cancellation to the confirmed arrangement;
4. We or the suppliers are responsible for making sure your confirmed arrangements are not performed negligently but there are some limits on and exceptions to this.
Our agreement becomes binding when we issue a confirmation on behalf of suppliers. Please check all details on the confirmation (or any other document issued) immediately on receipt. It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies in any documentation within ten days of our sending it out (5 days where flights have been booked). It may harm your rights if you don’t.
Changes and cancellations by you
If you wish to make any changes to your arrangements after they have been confirmed, including if you wish to cancel all or some of them, you must inform us in writing as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing by us at our offices or email and will be effective from the date on which we receive it. We can’t guarantee that changes can be met, although we will do our best to assist. Since we and suppliers incur costs in cancelling or changing your arrangements, all such changes and cancellations will be subject to the charges below or as detailed in the supplier’s booking conditions. Where we are unable to assist with making a requested change and you do not wish to proceed with the original booking, we will treat this as a cancellation by you.
You may cancel any package arrangements prior to their commencement (following the process outlined above) in the event that i) circumstances amounting to unavoidable and extraordinary circumstances are occurring at the place where your arrangements are due to be performed or its immediate vicinity and; ii) those circumstances make it impossible to travel safely to the travel destination; and iii) the performance of your arrangements will be significantly affected by those unavoidable and extraordinary circumstances. Note that we will take into consideration any advice from the Foreign Office to avoid or leave a particular country in determining whether or not you may cancel your arrangements under this clause. In the event that you may, you will receive a refund without undue delay of any payments made but this the maximum extent of our liability and we regret we cannot meet any other expenses or losses you may incur as a result.
If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements, including an agreement to these booking conditions) providing that this is allowed under the suppliers booking conditions. You must notify us in writing not less than seven days before departure and you pay an amendment fee and meet all costs and charges incurred by us and/or incurred or imposed by us or any of our suppliers. Both you and the person to whom you would like to transfer your arrangements shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer. If you are unable to find a replacement and want to continue with the booking it may increase the per person holiday price of those still travelling and you will be liable to pay this increase. The cancellation charges as set out below will apply in order to cover our estimated costs where you are unable to find a replacement and want to cancel the confirmed arrangement. No refunds will be given for passengers not travelling or for unused services.
Charges in the event of a cancellation
In the event of a cancellation, you will have to pay the applicable cancellation charges detailed in the supplier’s booking conditions or up to the maximum shown below (The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling):
Charges in the event of a change
In the event we can meet your requested change, you will have to pay an administrative charge of £20 per person per change as well as any applicable rate changes. In addition to this, any extra costs incurred as well as any additional costs incurred by us and any costs or charges incurred or imposed by any of our suppliers will also be chargeable to you. Please note that amendment charges are not refundable in any circumstances
Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges above.